Strategy Analyst Modules

Understanding the benefits of working at a strategic level. These webinars are designed to help everyone in analytical roles become a more active contributor to their organisation’s strategy, to gain a place at the top table.

Endnote - Shaping the Future with action

Endnote - Shaping the Future with action

Originally broadcast Friday 18th October 2024, 12:30

Our theme for 2024 is Shaping the Future, stimulating ideas, sharing inspiring case studies and learning practical takeaways to start doing something different.

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Categories: 2024 #RaisingStandards Videos (Virtual)

Panel Discussion: Complaints Handling

Panel Discussion: Complaints Handling

Originally broadcast Thursday 17th October 2024, 10:30

In this panel discussion we will be exploring complaints handling and how we can use the insight and knowledge gained from this to reduce complaints and improve customer satisfaction. Hear from DAS and The AA.

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Categories: Library, Operational Improvement, 2024 #RaisingStandards Videos (Virtual)

Technology Showcase: Calabrio

Technology Showcase: Calabrio

Originally broadcast Tuesday 15th October 2024, 12:30

Join us for Calabrio's Tech Showcase, where Scott Budding from Calabrio will deliver a tailored, in-depth demo of the Calabrio ONE suite. Experience first-hand how Calabrio's latest innovations in AI-driven analytics, real-time insights, and intelligent automation will empower your organisation to deliver exceptional customer experiences while prioritising agent well-being. 45mins

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Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, 2024 #RaisingStandards Videos (Virtual)

Learning & Development with The Forum

Learning & Development with The Forum

Originally broadcast Monday 14th October 2024, 13:30

Hear from Chris and Dave, Directors at The Forum as they take you through some of the learning journeys of our members and how our cloud-based Learning Management System is enhancing the learner experience. 

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Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, Learning & Development, Digital & Omni-Channel, 2024 #RaisingStandards Videos (Virtual)

Panel Discussion: Standards Benchmarking

Panel Discussion: Standards Benchmarking

Originally broadcast Monday 14th October 2024, 12:30

Hear from members who have completed the Standards Benchmarking process to understand how they approached the self-assessment process and implemented change from their learning. 45mins

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Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, 2024 #RaisingStandards Videos (Virtual)

Opening Keynote - Shaping the Future

Opening Keynote - Shaping the Future

Originally broadcast Monday 14th October 2024, 10:30

This year we challenged you to Shape Your Future, but is the future already here?

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Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, Strategy & Leadership, Back Office & Beyond The Contact Centre, 2024 #RaisingStandards Videos (Virtual)