Understanding the benefits of working at a strategic level. These webinars are designed to help everyone in analytical roles become a more active contributor to their organisation’s strategy, to gain a place at the top table.
Module 2 - Learn how variation and change in our assumptions is natural and expected and how to illustrate this to your stakeholders - See different ways of using data visualisation to educate stakeholders on the variability of assumptions - Understand different methodologies to include factors such as business experience and external factors into your assumptions
Categories: Capacity Planning Recording, Capacity Planning Team
Module 1 - Understand the need for everyone to realise the importance of managing your assumptions and how targets can drive behaviour - Consider the importance of assumptions in your models - Understand how creating shared ownership of assumptions will help with buy-in
Module 2 - The conclusion of our module on call routing strategies. In this module you will - Look at Call Purity vs Occupancy vs Specialisation - Learn how to use COS diagrams to illustrate the effects of routing plans - View the Routing Toolkit
Module 1 - An introduction to call routing strategies and how they support different operating models and the benefits and pitfalls for each approach. - Issues encountered when planning for Multiskilled environments - Understanding the purpose of multiskilling in your organisation - Balancing different perspectives
Understand how to create the right measures to track and develop your Capacity Planning. Learn how to create the right process, aligned to your strategy and how to take a holistic view when setting measures of success. Learning outcomes include: - What does good look like? Explore the key characteristics of an ideal capacity plan and key considerations to develop understanding and learning. - Define your purpose. Understand how capacity planning can support your business strategy and impact it can have on customers and colleagues. - Creating the right measures. Understand different perspectives and develop a holistic framework of success measures.
Learn how Capacity planning is a fundamental part of the Planning Cycle, how modelling Capacity influences budget decisions and supports the implementation of strategy by linking commercial plans to resourcing. Learning outcomes include: - Types of Capacity. Further your understanding in the types of capacity and how they can used as powerful tools in managing expectations and driving decision. - Assumptions. Explore the assumptions you should be including in your capacity plan, understand how to calculate variables and use them to improve utilisation of existing capacity and improve effectiveness. - Process. Understand the key principles of Governance and Operating Rhythm.