Scheduling is much more than creating shifts, so we have designed a series of webinars to explore the opportunities in developing the right flexibility strategy for your business.
Published on 13 November 2020
Module 2 - The conclusion of our module on call routing strategies. In this module you will
- Look at Call Purity vs Occupancy vs Specialisation
- Learn how to use COS diagrams to illustrate the effects of routing plans
- View the Routing Toolkit
Categories: Capacity Planning Recording