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Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Published on 07 March 2023

Webinar: Resilience 2.0 - In It Together in partnership with Sabio

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Event date: 07/03/2023 12:00 - 13:00 Export event

Resilience 2.0 - In It Together ... the power of community, identity and control
- Setting the scene - Agent Experience (AX) in the contact centre today. The cost of poor agent mental health and the opportunity for change.
- Resilience as a team sport - the importance of creating an environment where agents can be their best.
- The power of data in creating this environment - and in driving a systematic approach to wellbeing.
- Key Takeaways - what can I do today?

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Categories: On-Demand Webinar Recording, Library, Strategy & Leadership, Learning & Development

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