Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.
Introduction into shrinkage calculations, tiered shrinkage, historical tracking. Understand the importance of calculating shrinkages so they are optimised for your operation the key differences and impact on your resource requirements - What is included in shrinkage? - The importance of calculating shrinkage correctly. - Which method should you use for planning, budgeting.
Categories: Forecasting & Analysis Recording, Operational Effectiveness Recording, BT-EE Webinars
Measuring and managing adherence and conformance effectively is critical, however this is often mis-understood and can drive the wrong behaviour. This module takes a close look at both measures, how they should becalculated and classic mistakes. Learning outcomes include: - Understand how to calculate and report adherence and conformance - Define new measures which drive the right behaviour - Learn the pit falls to avoid and how to improve performance
Categories: Operational Effectiveness Recording, BT-EE Webinars
Before setting targets and goals it is important that these are aligned to strategies that support your organisational goals. In this module; - Understand your organisational goals - See how to balance your strategies - Learn how to align the right metrics and targets to your strategies
Categories: Capacity Planning Recording, Forecasting & Analysis Recording, Scheduling & Wellbeing Recording, MI & Insight Recording, Impactful Professional Recording, Operational Effectiveness Recording, Strategy Analyst Recording
Drive decisions and continuous improvement by building effective RAG status trigger for actions, which engage the operation and improve performance. This module follows the “Using RAG models to take action”.
- Learn how to set appropriate thresholds for in-day reporting - Understand different ways of engaging the operation - Create a learning mechanism to drive continuous improvement
Categories: The Professional Planning Forum, Operational Effectiveness Recording, HMCTS Modules
Understanding how to create effective thresholds to really drive improvement through easy to understanding Red, Amber and Green status. This module will explore classic mistakes and top tips to improve how you communicate numbers: - The purpose of Red, Amber and Green status - Mistakes to avoid - Top tips, new techniques and tried and tested examples
Categories: Operational Effectiveness Recording
Understand how to create the right measures to track and develop your real time effectiveness. Learn how to create the right process, aligned to your strategy and how to take a holistic view when setting measures of success. Learning outcomes include: - What does good look like? Explore the key characteristics of an ideal real time function and key considerations to develop understanding and learning. - Define your purpose. Understand how real-time planning can support your business strategy and impact it can have on customers and colleagues. - Creating the right measures. Understand different perspectives and develop a holistic framework of success measures
Categories: Operational Effectiveness Recording, HMCTS Modules