Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Published on 19 September 2023

Free Webinar: Lessons learnt from managing one of the UK’s largest home-based contact centres with Jet2 Holidays in partnership with QStory

Watch at your own pace

Join Louise Smith from Jet2 Holidays as she chats to QStory’s Nick Ashmore in this insight-packed 30 minute session

From surviving to thriving – getting agent wellbeing right in a home working environment
Transforming the role of team leaders and creating new support departments
How to move everyone to home working in 3 days
Realising they had an absenteeism black hole and how they resolved it