Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

Published on 02 January 2024

Dealing with Ad hoc Requests

Not all ad hoc requests are time-stealers! Some of them add value and insight and quickly become BAU work. This session looks at the art behind identifying what is urgent and valuable and what isn’t.
- Understand the inevitability of Ad Hoc requests
- Learn how to prioritise requests and eliminate waste
- See how asking the right questions enables you to quickly understand the driver behind the request