Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.
Published on 12 June 2025
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Categories: Library, Planning & Resourcing, Operational Improvement, Data, Analytics & Insight, AI & Automation, Back Office & Beyond The Contact Centre, Awards Case Studies, 2025 Summer BPS In-Person
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