2025 Best Practice Guide
Raising Standards

Operational Effectiveness & Real-Time Modules

Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.

2024 Innovation & Transformation Awards: Navigating Operational Challenges with Data driven decision-making at Hiscox

Published on 10 April 2024

2024 Innovation & Transformation Awards: Navigating Operational Challenges with Data driven decision-making at Hiscox

2024 Innovation & Transformation Awards

A cultural transformation built on visibility and transparency of data and how this is used to drive better decisions. Trust has been built in understanding and using the data to change the decision-making dynamic. Confidence with data has improved the understanding of customer and colleague behaviour. This case study demonstrates the transformative power of data-driven decision-making and strategic evolution in driving operational excellence.
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