Develop a deep understanding of Real-Time and establish key operating principles to be better prepared prior to the day, more effective on-the-day and capture understanding and learning.
Published on 24 April 2023
Michael Driscoll has developed a knowledge base from scratch ensuring improved resolution. Committed to learning he has developed himself and utilised those new skills to the benefit of the DVLA.
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Categories: Library, Operational Improvement, Awards Case Studies
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