Learn the best practice principles to help you move from data, through analysis to providing actionable insight which is in demand across your business.
Published on 13 November 2020
Module 2 - The conclusion of our module on call routing strategies. In this module you will - Look at Call Purity vs Occupancy vs Specialisation - Learn how to use COS diagrams to illustrate the effects of routing plans - View the Routing Toolkit
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Categories: Capacity Planning Recording
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