The eBay Back Office Planning Team wasn’t built overnight. Two years ago, back office planning at eBay was, to put it simply, nonexistent. The team had to create something from scratch. There were no structured processes, no reliable data, and a complex environment. Over 75 different lines of business operated in silos. What they’ve built since then is remarkable. It’s not because they had all the answers from the start. It’s because they kept asking the right questions and faced challenges.

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