Learn how to act like the professional you are and develop key influencing and communication skills, with the confidence to move you from job to career.
Understanding Growth / Fixed mindset:
- What happens in our heads when we hear or say "no"
- Learn to handle objections
Categories: Impactful Professional Recording, D&G Modules
Benchmarking is important in understanding best practice, comparing ourselves with our competitors and becoming the best, but there are many pitfalls to avoid. In this module;
- Hear the value of benchmarking
- Learn how to avoid the common mistakes
- Hear our top tips for benchmarking
Categories: MI & Insight Recording, Impactful Professional Recording
It is vital that Planning, Quality and Insight teams are able to engage with and influence their key stakeholders within their organisation. Stakeholders may need to be persuaded to change their view on something in order to become an advocate.
- What is Persuasion?
- Cialdini’s Principles of Persuasion
- Key Persuasion Techniques and the Influencing Toolkit
Categories: Impactful Professional Recording
Before setting targets and goals it is important that these are aligned to strategies that support your organisational goals. In this module;
- Understand your organisational goals
- See how to balance your strategies
- Learn how to align the right metrics and targets to your strategies
Categories: Capacity Planning Recording, Forecasting & Analysis Recording, Scheduling & Wellbeing Recording, MI & Insight Recording, Impactful Professional Recording, Operational Effectiveness Recording, Strategy Analyst Recording
Without being able to work alongside key stakeholders, there is little value to being an excellent planner as your plans will not come to fruition! You need to understand who your stakeholders are and how to communicate with them successfully.
- Learn how to map your stakeholder network
- See how different people benefit from different approaches and language
- Understand how to make your outputs flexible for multiple audiences
Hear about different methods for collecting information along with the pitfalls to avoid. Learn how to engage with your stakeholder to gather feedback and information to improve your planning.
- Understand different methods for gathering feedback
- Improve your questioning skills and start to gather honest usable feedback
- Learn how to gather feedback that make you feel good