2025 Best Practice Guide
Raising Standards

Impactful Professional Modules

Learn how to act like the professional you are and develop key influencing and communication skills, with the confidence to move you from job to career. 

2025 Awards Case Study: WEM implementation in action

Published on 26 June 2025

2025 Awards Case Study: WEM implementation in action

Novuna wanted to do things differently. Their contact centre was running, but it wasn’t running at its best. Customers weren’t getting quick answers. Advisors juggled too many tools. Managers didn’t have the full picture of what was happening. They needed something better, something smarter. That’s where Verint came in.

Read more

Best Practice Showcase Session

Awards Submission

Comments (0)Number of views (100)

Author: Leanne McNamee

Categories: Library, Awards Case Studies

Tags:

Print