When Julie Jowett talks about her team, you can tell she cares. Julie’s been with Loop for 16 years, starting on an inbound team before moving into planning. Today, she’s the Planning Manager, responsible for ensuring around 500 colleagues at Loop deliver great customer service. Her team handles everything from scheduling 850,000 calls a year to planning non-phone tasks like case management. But Julie doesn’t just focus on numbers—she’s all about the people behind them.

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