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2025 Awards Case Study: Curiosity, collaboration, and patience

Published on 19 June 2025

2025 Awards Case Study: Curiosity, collaboration, and patience

The Agency Operations Development Team aimed to boost efficiency at NFU Mutual Agencies. They knew it wouldn’t happen overnight. They were driven by a desire to truly understand how their business worked at a granular level. They knew that a company with over 300 locations and a self-employed agency network needed more than good intentions for real change. It required data, insights, and the ability to act on them.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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