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2024 Planning Awards: Katherine Emerson at BT Group

Published on 10 April 2024

2024 Planning Awards: Katherine Emerson at BT Group

2024 Planning Awards

Katherine’s shift pattern comparison tool has revolutionised shift planning, empowering team leaders and reducing reliance on planning input. Pre-launch, bespoke pattern requests surged at 10% monthly, dropping to a 3% overall reduction. Enhanced collaboration with operations ensured the tool was used to its full potential. The “Try Before you Apply” initiative streamlined recruitment into the planning team, allowing team members to understand what planning do and improving candidate selection.
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