Incorporate all relevant data, using statistical and expert methods to produce the best possible predictions. Further your knowledge about what performs best for your problems.
Published on 13 November 2020
Module 2 - The conclusion of our module on call routing strategies. In this module you will - Look at Call Purity vs Occupancy vs Specialisation - Learn how to use COS diagrams to illustrate the effects of routing plans - View the Routing Toolkit
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Categories: Capacity Planning Recording
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