Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 15 September 2023

Workforce Strategy

Your workforce strategy delivers your strategic objectives, however this too often is an afterthought after budgets have been agreed. This module explores the importance of a fully costed operating model.

- Linking the shifts that are worked to the business strategy
- Benchmark your current approach against the maturity model
- Have clear next steps to improve your workforce strategy