Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 05 July 2019

Using RAG Models to Take Action

Hosted on 5th July 2019 By Phil Anderson

Understanding how to create effective thresholds to really drive improvement through easy to understanding Red, Amber and Green status. This module will explore classic mistakes and top tips to improve how you communicate numbers:
- The purpose of Red, Amber and Green status
- Mistakes to avoid
- Top tips, new techniques and tried and tested examples