Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 30 July 2025

The Power of Reflection: A method for learning and driving improvement

Human nature dictates that we naturally find ourselves looking ahead. Looking forward to something sparks optimism and ambition. It shifts our focus to future ideas. This applies to planning holidays and birthdays, and to work challenges like budgeting and project planning.

But in our rush to embrace the future, we often overlook a crucial step: reflecting on the what’s gone before it. The American philosopher John Dewey once said, “We do not learn from experience…we learn from reflecting on experience.” This insight underpins a vital truth. To shape the future, we must first understand the past.

This article was first published in the 2025 Best Practice Guide - Raising Standards