Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 30 July 2025

The Learning Pyramid: A framework for Growth & Innovation

In 2021 we launched the first iteration of our Learning Pyramid with its purpose to focus our minds on moving beyond mandated learning to broaden our skill sets and build the learning habit so we can develop more and truly become a lifelong learner.

Our industry continues to change at pace so the ability to learn and adapt is one of the crucial assets for individuals and businesses alike. That could be mastering the basics of a role, deepening your expertise or pushing the boundaries of innovation, learning is what drives progress.

This article was first published in the 2025 Best Practice Guide - Raising Standards