Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 30 August 2024

The Improvement Cycle

This module covers key aspects of The Forum’s Improvement cycle within an organisation:
- Focussing on what matters most: Differentiates between measurement and improvement, focusing on activities that add value.
- Operational Rythmn: Establishes measurement and monitoring systems to identify and analyse opportunities for improvement.
- Diving Actions & Improvement: Encourages individual empowerment and actionable changes to foster ongoing growth and learning.