Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 25 July 2025

Team Structure

The Resource Planning team can be the guardians of data, driving forward one version of truth, developing understanding and learning of the key dynamic of operational success.

Resource Planning needs to have a seat at the top table, alongside Finance, IT & Technology, Marketing and Human Resources. Bringing together these different perspectives of cost, customer journeys, changes in demand and people into an operating model which is understood.

This article was first published in the 2025 Best Practice Guide - Raising Standards