Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 10 January 2024

Shrinkage (2) - The Planning Wheel (Shrinkage)

In this module, you will be introduced to our Planning Wheel, a device for illustrating how 100% of the time spent in your centre is being used.

- Learn the critical factors of shrinkage management and the pitfalls to avoid
- Discover the importance of forecasting human behaviour and shrinkage and how you can influence shrinkage through your work
- Complete an exercise based on your own business to help you to understand the Planning Wheel