Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 26 September 2024

Safeguards vs Checks

This module covers the importance of implementing safeguards and checks to enhance quality processes:
- Risk Identification: Focuses on finding and correcting mistakes, but highlights the limitations of manual monitoring and the negative impact on team morale.
- Safeguards Over Checks: Advocates for implementing safeguards to prevent errors, reducing the need for constant checks and improving efficiency.
- Proactive Measures: Encourages exploring safeguarding options before adding more checks to the quality framework, ensuring a more sustainable approach to risk management.