Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 29 July 2022

Prioritising Opportunities for Improvement

Description: Explore how to focus on the right issues, how to create time to learn and how to balance proactive and reactive work, as analysts.

Notes: This is a new module intended as part of the Box Set How to Drive Improvement with Data & Insight but can also be an independent modul