Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.
Published on 13 November 2020
Module 2 - The conclusion of our module on call routing strategies. In this module you will - Look at Call Purity vs Occupancy vs Specialisation - Learn how to use COS diagrams to illustrate the effects of routing plans - View the Routing Toolkit
Author:
Categories: Capacity Planning Recording
Tags: