Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 08 December 2020

Managing People – Module 3

This is the third in a series of three modules exploring the skills required for effective People Management. In this module
- Learn how seeing the big picture is an important skill for all managers and how helping others to share it benefits your business
- Understand the art of giving feedback; why it is important to wield feedback like a wand, rather than a sword!