Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 08 December 2020

Managing People – Module 2

This is the second in a series of three modules exploring the skills required for effective People Management. In this module
- Discover the need for support from peers and managers and how to both ask for it and give it to others
- Understand the importance of confidence and how to project it to help build trust and credibility