Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 16 June 2022

Influencing Skills

Hosted by Phil Anderson

Being able to influence the decision of others is a key skill for all professionals. In this module, learn the basic approaches which will allow your audience to process information in their own way, using their beliefs and memories to deliver great outcomes. This module will help you to:

- Learn the difference between Tell, Ask ad Influence
- Understand the importance of stakeholder mapping
- Use different communication styles to influence and inform