Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 09 June 2020

Identifying Opportunities from Patterns & Exceptions

To innovate and be the best that we can we need to identify and exploit the best opportunities not just to improve but also to learn.

In this module we explore,
- How to find the right opportunities
- Creating time to learn and improve
- Striking the right balance between proactive & reactive insight