Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 18 September 2024

Free Webinar: Most bad Trustpilot reviews trace back to email, post, and phone. Why is that, and how can Verified Identity Messaging help? in Partnership with Nivo

Watch at your own pace

Most bad reviews trace back to poor communication, email, phone, and post. Web portals, Omnichannel, and chatbots aren't solving the problem. There is a better way; introducing Verified Identity Messaging...

In this Webinar, we'll hear from Mat Elliott on lessons from working with over 100 financial services brand about how to solve these problems; we'll cover:

What's at the root of the communications problem
Why is this such a big issue for financial services companies
How truly focusing on making life easy for the customer is key to increasing NPS
The direct benefits case - to cost savings and revenue growth