Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

Published on 20 December 2022

Box Set: Planning & Insight in Field Operations

Watch at your own pace

Learn how to apply the whole planning cycle, from capacity to scheduling & real-time, with the chance to explore further your role and where it fits in.

After this session, you will understand;

- The key drivers of performance and how to explain them
- How to set up effective data, reporting & comms plans
- Crucial elements of a good plan and their impacts, including shrinkage, models & forecasting

The cost of this mini series including accreditation is great value at £325 + VAT and free for students on our assisted learning pathway.