2025 Best Practice Guide
Raising Standards

Quality & Customer Experience Modules

Understand key models, theories and tools to simplify your processes and ways of working. Consider the opportunity to improve by applying CI principles to how you plan, schedule and manage resources.

2024 Planning Awards: Michael Ferrera at indeed

Published on 10 April 2024

2024 Planning Awards: Michael Ferrera at indeed

2024 Planning Awards

Michael champions accessible data presentation, pre-emptive issue identification, and real-time response strategies. His approachability and dedication to learning earn praise from stakeholders, while his collaborative spirit fosters a culture of innovation. Projects include self-scheduling implementation and a shift towards future-focused data analysis. Michael’s efforts not only streamline operations but also cultivate a data-centric culture.
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