2025 Best Practice Guide
Raising Standards

Case Studies Modules

Find out how other organisations transformed the way they worked. Learn from almost 20-years of Innovation Award case studies, to take away practical ideas for your own workplace. These case studies are available for Members only please register on the website to view.

The Challenge of Attrition

Published on 25 July 2025

The Challenge of Attrition

Attrition is a huge challenge for many of our members and we see a huge range, with external attrition ranging from 1.1% to 64%. For some, high attrition and rapid turnover drive up costs. They can’t deliver great service. For a few, low attrition can bring its own challenges.

Attrition can be a huge cost to our organisations. But all too often these costs are not truly understood and taken into account in the decisions we make.

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This article was first published in the 2025 Best Practice Guide - Raising Standards

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Author: Leanne McNamee

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