Capacity Planning Modules

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Free Webinar: Contrasting worlds at British Gas before and after the implementation of ‘Intelligent Automation’ from Intradiem

Published on 21 October 2021

Free Webinar: Contrasting worlds at British Gas before and after the implementation of ‘Intelligent Automation’ from Intradiem

Hosted on 21st October 2021

Event date: 21/10/2021 12:00 - 13:00 Export event

Hear from Matt Rumins (Intradiem) and Scott Watkin (British Gas) as they reflect on the current challenges being faced by real time and planning teams and what a tough environment it is to operate in. Featuring the contrasting worlds of operating before and after the implementation of ‘Intelligent Automation’ from Intradiem, Scott & Matt will explain what life was like before features like real time task management, flex staffing, call handling support and dynamic coaching were available and cover some of the key benefits these are now bringing to agents, team leaders and planning teams. 

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