Capacity Planning Modules

Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.

Published on 22 May 2023

eGain Special Edition: Knowledge Management for Dummies

The first and only publication of its kind, this booklet defines and demystifies KM. It also discusses how to select solution partners and succeed in KM initiatives.The booklet is also chock full of real-world success stories and best-practice tips for success.