Capacity Planning Modules

Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.

Kate Dent

Real Time Automation Lead
AXA

Paul Buckle

Change Manager
Legal & General

Dave Wilkinson

Regional Planning Manager
British Gas

Sarah Foley

Head of Customer Service

North Yorkshire County Council

John Kelly

Head of Data & Intelligence
North Yorkshire County Council

John Bousfield

Solutions Consultant
Verint

Graeme Gabriel

WFO Solution Consultant
NICE Systems

Andy Springall

Head of Sales, Service and Energy
Utility Warehouse

Mark Brown

Head of Resource Planning
Virgin Media

Matt Young

Enterprise Sales Manager
Verint

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