Capacity Planning Modules

Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.

Customer Strategy & Planning 2021

Hosted on 26th - 30th April 2021

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

- Established and high-profile speakers, many of whom have never spoken for us before.
- Great ways to benchmark, develop new ideas and network with fellow professionals.
- Inspiring case studies from key brands, in different sectors and type of organisation.
- Focussed discussions and presentations