2025 Best Practice Guide
Raising Standards

Capacity Planning Modules

Learn how capacity models fit into the planning cycle and how this helps influence budget decisions and support implementation of strategy by linking commercial plans to resourcing.

2025 Awards Case Study: Customer service that works

Published on 26 June 2025

2025 Awards Case Study: Customer service that works

When Wheatley Housing and Content Guru first started working together, it wasn’t just about upgrading a phone system. Wheatley, Scotland’s largest housing, care, and property management group, had a clear goal: to make life easier for its customers. They needed a system that worked for them—not one they had to work around. And that’s where Content Guru came in.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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