Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Webinar: Employee engagement in the Digital Era in partnership with NICE

Published on 03 December 2024

Webinar: Employee engagement in the Digital Era in partnership with NICE

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Event date: 03/12/2024 12:00 - 13:00 Export event

As the digital revolution continues driving change into the contact centre, and work life balance is vital to employees, its key that technology develops to support this.
 
In this session Graeme and Colin from NICE will showcase new and exciting WFM features that have been created to support agent and operational flexibility.
 
This will include;

  • Cognitive load schedule optimizer –create schedules that enable agents to remain focused and engaged.
  • Bring your own schedule – BYOS. Ability for agents to customise completely and guarantee a schedule that balances your work and home life in a post COVID environment.
  • Simulation: Simulate how that heightened awareness and concentration level will drive CSAT and productivity.

By registering for this webinar you are consenting to share your information with our partner.

Speakers

Dave Vernon
Director of Membership & Best Practice
The Forum

Colin Field
Pre Sales Engineer
NICE Systems UK Ltd

Graeme Gabriel
WFO Solutions Consultant
NICE Systems UK Ltd

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