Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Partner Article: Boost Productivity and Motivate Agenda

Published on 18 October 2021

Partner Article: Boost Productivity and Motivate Agenda

Using game mechanics to motivate and engage call center employees seamlessly, aligning employee behaviors to company goals — resulting in improved employee retention, performance, customer satisfaction and profitability. Alvaria Motivate creates improved performance that becomes an organization’s “new normal” by focusing on what each employee is motivated most by; incentives, recognition, competition or collaboration. This workforce engagement management application offers enterprise-grade gamification solutions that are designed to increase productivity and reduce employee turnover across all generations.  

Find out how Alvaria is helping enterprise contact centres reimagine the employee experience, 16 –17 November at Call & Contact Centre Expo, Europe’s leading call and contact centre event, at booth # CC-AJ44.   

Learn more about Motivate here https://www.alvaria.com/products/workforce-engagement-management/call-center-employee-engagement/call-center-gamification

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Author: Leanne McNamee

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