Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Outbound Contact

Published on 14 June 2022

Outbound Contact

Event date: 05/03/2024 14:00 - 15:30 Export event

Tuesday 5th March 14:00 - 15:30


This small discussion group is the chance to share experiences in gaining value from Outbound Contact whether this is completed manually or using a dialler system. Discussing outbound contact across all channels whilst also considering whether this activity should be kept as a separate part of your contact centre or can be blended in with inbound/email/webchat etc. This group is for practitioners working in an outbound environment across all industries.

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