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Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Free Webinar - NPS surveys are dead. What next? with Evaluagent

Published on 19 June 2024

Free Webinar - NPS surveys are dead. What next? with Evaluagent

19th June 2024, 12:00

Event date: 19/06/2024 12:00 - 13:00 Export event

Post-interaction surveys have never been all that reliable – but with no satisfactory alternative, contact center leaders have had nowhere else to turn.
 
Until now.
 
Just because the survey is dead it doesn’t mean NPS has to be… AI is changing up contact center processes in unprecedented ways. From auto-scoring to coaching tips, it has the capacity to completely change the end-to-end QA process. A big part of this is shaping the future of customer insight.
 
In this masterclass, you’ll learn:
  • The problems with post-interaction surveys as they are today
  • How AI NPS analysis can completely change how you interpret customer interactions
  • How to get buy-in from stakeholders
  • What AI interaction NPS analysis looks like in action
  • How to implement AI-driven customer analysis in your contact center

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