Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Contact Centre Platforms

Published on 18 June 2021

Contact Centre Platforms

Event date: 18/06/2024 09:30 - 11:00 Export event

Tuesday 18th June, 09:30 - 11:00


This small discussion group is the chance for practitioners to share experiences in gaining value from all facets of your Contact Centre Routing Platform including – Telephony Strategies, Routing, IVR, Chatbots, Webchat, Email, Asynchronous Messaging, Cloud v Premise etc to support a better customer and colleague experience across all channels in your organisation. 

We send Outlook invites for these groups so your email will be shared with other members of the group.

Comments (0)Number of views (6616)

Author:

Categories: Networking Groups Display

Tags:

Print