Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Emotional Engagement & The Power of Stories

Often facts and data will not get our message across. We need to understand our audience and use emotional engagement techniques to bring our insight to life. In this module we explore some simple emotional engagement techniques to make your communications, presentations and reports more meaningful. We also explore the power of stories in understanding our stakeholders and overcoming their fears and doubts.

The Pyramid Principle for Effective Communication

Like us our stakeholders have limited time, we rarely read every emails and report we receive end to end, and neither do they. We may have just a few seconds to land our message and get our audience to take action or read on. The pyramid principle is a simple technique to help you structure your communications and reports to quickly answer the “So what?” and land your core message.

Data Visualisation

Explore effective ways of presenting data in a meaningful, interesting and engaging way. Improve the way you inform and persuade your key stakeholders.  
 - Understand why your existing reports don’t excite or engage your stakeholders
 - Learn the basics of data visualisation and how to communicate information
 - Apply “2 key questions” and start the use the tools and resource you need 

Review Frameworks

Hosted by Ian Robertson

For effective quality and improvement we need review frameworks but these aren’t always as effective as they could be.  In this module we explore the principles that will allow you to design and use your frameworks to deliver real value.
 - Hear about the purpose of review frameworks and the value they can deliver.
 - See the different types of frameworks we need to deliver sustainable improvement
 - Learn from some of the most frequently asked questions from our members.

The Quality & Improvement Cycle

Hosted by Paul Smedley

Learn the role quality and improvement can play in implementing your strategic objectives.  Understand the importance of your role and how you can help others.    
 - Hear how a framework can help us drive success
 - See “The Quality & Improvement Cycle”: step by step
 - Learn how to transform your impact within your operation

The Four Lens Model – Delivering the company’s strategy

In this module we look at our Strategy Pyramid Model from the perspective of quality and improvement.    
 - Hear how to reduce conflicts within your organisation
 - See how to give focus where it matters
 - Learn how to deliver balanced and sustainable value and benefits that support your organisational strategies

Root Cause Analysis

Hosted on 21st April 2020 by Ian Robertson

Root cause analysis is a core skill for analysts and forecasters but is something that few of us do well.  If we want to predict or shape the future it is vital that we understand the past. In this webinar we will explore:

- Why do we need root cause analysis
- How do we ensure we are asking the right questions
- Common Mistakes
- Use of technology to support root cause analysis