Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Complaints Handling

Tuesday 26th March 14:00 - 15:30

North America Planning Teams

Wednesday, 28th February, 16:00-17:30 GMT

Housing

Wednesday 20th March, 14:00 - 15:30

Local Government

Tuesday 12th March, 14:00 - 15:30

Outbound Contact

Tuesday 5th March 14:00 - 15:30

Contact Centre Platforms

Tuesday 5th March, 09:30 - 11:00

Branch & Retail

Thursday 21st March, 09:30 - 11:00

Field Planning

Thursday 21st March, 09:30 - 11:00

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