Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

Aviva 2014 Case Study - Continual learning: people build success

Published on 27 April 2014

Aviva 2014 Case Study - Continual learning: people build success

See how investing in people development is paying back at Aviva UK Health and how assessors are able to take responsibility for their own learning.

The Continual Learning Programme (CLP) provides a user-friendly toolkit that offers learning in variable bite-sized pieces, so that assessors can progress at their own pace in a style to suit them, booking their own CLP slots from time allocated by resource planning. Designed and implemented by the Operational Development team, this isn’t about a technical advancement, it’s the results of cooperation between teams that make it such an effective resource. Stemming from the vision of the new director, investing in people development is already driving customer satisfaction and shareholder return, with NPS tracking 2 points above average and contributing towards an increase in profit in excess of 20%. Development time has increased by 4% per month, with no extra budget – funded out of efficiency savings and carefully scheduled in ‘bite-sized’ slots.

Read the full case study here

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Author: Leanne McNamee

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