2025 Best Practice Guide
Raising Standards

Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

2025 Awards Case Study: Redefining customer enablement

Published on 13 June 2025

2025 Awards Case Study: Redefining customer enablement

A few years ago, OVO recognised that if they wanted to continue delivering the best service possible, they needed to rethink how they worked. Their customer enablement function was doing a good job—but good wasn’t enough. They wanted to raise the bar, push boundaries, and make life easier for both their customers and their people. So, they set out to make a change. Not just small tweaks, but a full-scale transformation in how they planned, supported, and delivered their services.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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